Healthcare
/
Operating cadence
Post-acquisition operating model for a clinic group
Three clinics with three ways of working needed one operating model without losing local goodwill.
Client
Private clinic group, three sites
Sector
Healthcare
Service
Operating cadence
Duration
12 weeks
Illustrative engagement. Harlow & Vance is a fictional demo firm.
The challenge
After the acquisition, the sites competed for staff and duplicated back-office roles. Nobody owned the shared services.
What we did
We mapped roles across the sites, defined which decisions stay local and which move to the centre, and ran the first joint monthly review with the three site leads.
Outcome (illustrative)
Illustrative sample result: a shared services design, a decision-rights chart, and a monthly cadence the group now runs without us.
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