Retail
/
Operating cadence
Board reporting pack for a family-owned retailer
The board received eighty pages a quarter and read four. We rebuilt the pack around the decisions the board actually makes.
Client
Retailer, 14 stores
Sector
Retail
Service
Operating cadence
Duration
5 weeks
Illustrative engagement. Harlow & Vance is a fictional demo firm.
The challenge
Reports were assembled by hand from six systems. Numbers changed between drafts, which eroded trust in all of them.
What we did
We agreed the twelve measures the board cares about, designed a four-page pack, and documented how each number is produced so anyone on the team can refresh it.
Outcome (illustrative)
Illustrative sample result: a four-page quarterly pack, a documented data lineage, and a shorter board meeting.
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